Questions? We've got answers

We're a small business. In-stock orders are packed in 3–5 business days. Once your order ships, we email you a tracking link. Carrier transit time is on top of packing time.

Use the tracking link in your shipping email, or sign in to your account to see your orders and tracking.

Email us as soon as you can at support@shoptheclio.com. If your order hasn't shipped yet, we'll do our best to update or cancel it.

We accept returns of unused items in their original condition within 7 days of delivery. Email support@shoptheclio.com with your name, email and order number to start a return.

Yes, as long as we have it in stock. Email support@shoptheclio.com and we'll help.

We're so sorry! Email support@shoptheclio.com with your order number and photos, and we'll make it right.

Yes. Every Clio comes with a 1-year warranty. If something breaks, email us with your order number and photos.

Yes. International orders may owe customs fees or taxes in their country, which are separate from what you pay at checkout.

The Original is our small essentials bag (phone, keys, cards, passport). The Double Scoop is the everyday bag most people choose: it also fits a wallet, meds, snacks and a paperback. The Triple Scoop is the biggest, with room for a large tablet or hardback book.

Measure your device with its case on and compare it to the pocket: Original 8.25" x 5.7", Double Scoop 9.5" x 6.5", Triple Scoop 10" x 8" x 4".

Three ways: around your waist as a belt bag, across your body as a crossbody, or over one shoulder as a sling. The strap adjusts to fit.

Yes. The fabric is water-resistant, so light rain and spills wipe right off.